Terms & Conditions

Welcome to Royale Reflections. By booking or using our services, you agree to the following Terms & Conditions.

1. About Us

Royale Reflections provides mobile exterior cleaning services, including vehicle washing, interior vacuuming, window cleaning, bin cleaning and related services.

We operate primarily through scheduled neighbourhood visits and may adjust service areas, service routes and availability from time to time.

Royale Reflections maintains appropriate public liability and business insurance.

2. Bookings

Bookings are subject to availability and may be made through our website or other approved booking channels.

Royale Reflections operates scheduled neighbourhood service routes. Customers book a morning or afternoon service window rather than a guaranteed arrival time.

We will always aim to arrive within the selected service window and will communicate significant delays where reasonably possible.

3. Pricing & Payment

All prices displayed on our website are in Pounds Sterling (£). Prices may vary depending on vehicle size, property type, service selection and promotional offers.

Unless otherwise agreed, payment is due upon completion of the service.

We reserve the right to amend pricing at any time. Any price changes will not affect bookings already confirmed.

4. Neighbourhood Wash Plan

Customers enrolled in a Neighbourhood Wash Plan will receive services at the agreed frequency.

Customers may cancel their plan at any time before the next scheduled visit.

Royale Reflections reserves the right to adjust routes, schedules and service days where operational requirements make this necessary.

Where a scheduled visit cannot take place due to weather, access issues or circumstances beyond our control, we may rearrange the visit to the next available date.

5. Customer Responsibilities

• Ensure vehicles, bins and property areas are accessible during the booked service window.
• Ensure vehicles are unlocked if interior services have been booked.
• Remove or secure valuables, cash, documents and personal belongings before cleaning.
• Notify us of any pre-existing damage, defects or special requirements before work begins.
• If you require cleaning beneath a child car seat, the seat must be removed before our arrival.

For safety and liability reasons, our staff will not remove or reinstall child car seats.

Failure to provide safe and reasonable access may result in the appointment being cancelled, postponed or treated as a missed appointment.

6. Weather & Rescheduling

As an outdoor service provider, our work may be affected by weather conditions.

Light rain does not normally prevent us from carrying out vehicle washing, bin cleaning or certain exterior cleaning services, and appointments may proceed as scheduled.

However, we reserve the right to postpone, reschedule or suspend services where weather conditions may affect safety or service quality, including:

• Heavy or persistent rainfall
• High winds
• Storm conditions
• Freezing temperatures
• Extreme heat
• Any other conditions that make it unsafe or impractical to carry out the service

Where a service is postponed due to weather, customers will be offered the next available appointment.

7. Vehicle & Property Condition

Our services are designed to clean and maintain vehicles and property surfaces.

Customers acknowledge that we are not responsible for pre-existing damage or damage arising from existing defects, loose trim, deteriorated seals, failing paintwork, corrosion, scratches, stone chips, weak fixtures or previously damaged surfaces.

Cleaning may reveal existing defects that were previously obscured by dirt, contamination or weathering.

If our team identifies a condition that presents a health, safety or damage risk, we may refuse, postpone or modify the service.

8. Satisfaction & Complaints

We take pride in delivering a high standard of service.

If you are dissatisfied with any aspect of the service, please contact us within 24 hours of completion.

We reserve the right to inspect the work and, where appropriate, provide a reasonable remedy before any refund request is considered.

9. Cancellations & Access

Customers may cancel or amend bookings up to 24 hours before the scheduled appointment.

We reserve the right to refuse future bookings where repeated late cancellations or missed appointments occur.

If we arrive and are unable to access the vehicle, bins or property, the appointment may be treated as a missed appointment and require rebooking.

Where customers provide instructions for key handling or key return, Royale Reflections may rely on those instructions.

Once keys have been returned or deposited in accordance with the customer's instructions, responsibility for the vehicle and keys transfers back to the customer.

10. Liability

Nothing in these terms limits or excludes any rights that cannot legally be excluded under applicable law.

Subject to applicable law, Royale Reflections shall not be liable for indirect or consequential losses, loss of earnings, loss of profits, loss of business opportunity or damage arising from pre-existing defects or conditions.

Where liability arises directly from our negligence, our liability shall be limited to the amount paid for the relevant service unless otherwise required by law.

11. Data Protection & Privacy

We process personal information in accordance with applicable UK data protection legislation, including the UK GDPR.

Please see our Privacy Policy for further information.

12. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will always be published on our website and will take effect from the date shown at the top of this page.

For any questions regarding these Terms & Conditions, please contact: contact@royalereflections.com